Return and Refund Policy

Thank you for shopping at SWASTIK PRECISION | PRASTIKAA. We want to ensure your complete satisfaction with our products. Please read our Return and Refund Policy carefully to understand your rights and obligations regarding returns and refunds.

1. Returns:
   • We accept returns of unused and undamaged products within 7 days from the date of delivery.
   • To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
   • To initiate a return, please contact our customer service team at info@prastikaa.com or 01204976940 to obtain a Return Merchandise Authorization (RMA) number.
   • After receiving your RMA number, please securely package the item and include the RMA number on the package.
   • You are responsible for the cost of return shipping, unless the return is due to our error or a defective product.
2. Refunds:
   • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
   • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 working days.
   • Shipping costs and order return shipping cost are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error or a defective product.
   • Refunds are issued for the purchase price of the returned item(s) only.
3. Exchanges:
   • If you need to exchange an item for the same product due to a defect or damage, please contact our customer service team at info@prastikaa.com or 01204976940 to arrange for an exchange.
   • Exchanges will be processed once the original item is received and inspected.
4. Damaged or Defective Items:
   • If you receive a damaged or defective item, please contact our customer service team within 2 days of receiving the item to report the issue.
   • We may require photographic evidence of the damage or defect before authorizing a return or exchange.
5. Non-Returnable Items:
   • Certain items are not eligible for return, including:
     • Gift cards
     • Downloadable software products
     • Personalized or custom-made items
6. Late or Missing Refunds:
   • If you haven’t received a refund, check your bank account or credit card statement.
   • If you still have not received your refund after 15-20 working days, please contact your bank or Credit Card Company. There may be processing time before a refund is posted.
7. Contact Us:
   • If you have any questions about our Return and Refund Policy, please contact us at info@prastikaa.com or 01204976940.

This Return and Refund Policy is effective as of 3^rd Mar 2024. We reserve the right to amend this policy at any time without prior notice. Any changes will be posted on our website. Last updated: 3^rd March 2024